Let’s get your gate
connected.

Check its power, the router’s internet connection and 2.4 GHz Wi-Fi coverage near the gate. Wait for it to reconnect after a router restart. If the Wi-Fi name or password changed, follow Change Wi-Fi in the manual. Use your existing remote while remote control is unavailable.

Connect the controller to home Wi-Fi first, then return to the app and scan the same label. If it has never been factory-prepared, contact your installer. Scanning a different controller’s label will not pair the hardware you installed.

The current owner must release the controller through their account. Resetting Wi-Fi does not transfer ownership. Contact support with the printed product number if you cannot reach the owner; never publish the full QR code.

Check the email address, spam and promotions folders. Wait before requesting another code, then use the newest one. Codes expire after ten minutes. If delivery still fails, contact support. Never send us your code or email password.

A receipt confirms communication with the controller, not physical gate movement. Check the original remote and gate-board fault indicators. Your installer should inspect the control-input wiring and safety interlocks. Do not repeatedly issue commands or bypass safety devices.

Check the actual gate before trying again: the command might have arrived even if confirmation was lost. Restore internet connectivity and retry only when it is safe.

Check whether the invitation expired, was revoked, reached its one-use limit, or is outside its permitted schedule. Ask the owner to review that gate’s permissions. A one-use link may stay consumed after uncertain delivery to prevent repeated operation.

SmartGate is an additional control path for a compatible board. Your installer must confirm that the existing remote and safety systems continue to operate normally.